Terms of service

PREORDER POLICY

Thank you for supporting Nicole Kay Co. 🤍

Please note that preorder items are custom ordered specifically for you once your order is placed.

• Preorder turnaround time is estimated and may vary depending on production and shipping times.
• Current estimated turnaround time is approximately 4–8 weeks unless otherwise stated.
• By purchasing a preorder item, you understand that delays can occasionally happen during manufacturing or shipping.
• All preorder sales are final. No cancellations, refunds, or chargebacks will be accepted once an order has been submitted to production.
• If your order includes both preorder and ready-to-ship items, your order may ship together unless otherwise discussed.
• We are not responsible for delays caused by carriers once packages have shipped.

We truly appreciate your patience and support as a small business! 🤍